Medical Administrative Assistant with Exam Voucher - Live Online

160 Hours / Access Length: Schedule Varies / Delivery: Live Online, Instructor Led
Retail Price: $2,435.00

Course Overview:

Course Offerings

March 24, 2020 – June 9, 2020
August 18, 2020 – November 3, 2020

6 pm – 9 pm CST
7 pm – 10 pm EST
4 pm – 7 pm PST

Tuesdays & Thursdays

Tuition Includes:
Background Check
Exam Voucher

70 Hours Synchronous Learning / 10 Hours Online Learning / 80 Internship Hours

This program prepares students to be professional medical administrative assistants dedicated to front office skills in a healthcare setting. Graduates are equipped to answer phones, process bills, communicate with patients, be up-to-date with HIPAA compliance and general office duties. The program goal is to prepare competent entry-level medical administrative assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains.

Recommended Prerequisites:  High School Graduate or GED holder.

Course Exam:

Student will take the Certified Medical Administrative Assistant (CMAA) exam through National Healthcareer Association (NHA).

Topics Covered:

  1. Identify parts of the human body.
  2. Describe the basic function of each body system.
  3. Utilize medical terminology in written and spoken communications.
  4. Define medical terminology commonly found in the medical record.
  5. Prepare and maintain the medical record.
  6. Prepare and maintain the appointment schedule.
  7. Demonstrate proper telephone handling techniques.
  8. Compose and prepare medical correspondence.
  9. Transcribe a dictated medical report.
  10. Manage incoming and outgoing financial transactions for the medical practice.
  11. Complete basic insurance forms, including the use of ICD-9 and ICD-10.
  12. Assist with office emergencies.


  1. Competency-Based Education and the Medical Assistant Student
  2. The Medical Assistant and the Healthcare Team
  3. Professional Behavior in the Workplace
  4. Therapeutic Communication
  5. Patient Education
  6. Medicine and Law
  7. Medicine and Ethics
  8. Technology and Written Communication
  9. Telephone Techniques
  10. Scheduling Appointments and Patient Processing
  11. Daily Operations in the Ambulatory Care Setting
  12. The Health Record
  13. Principles of Pharmacology
  14. Basics of Diagnostic Coding
  15. Basics of Procedural Coding
  16. Basics of Health Insurance
  17. Medical Billing and Reimbursement
  18. Patient Accounts, Collections, and Practice Management
  19. Banking Services and Procedures
  20. Supervision and Human Resource Management
  21. Medical Practice Marketing and Customer Service
  22. Safety and Emergency Practices
  23. Career Development and Life Skills


Instructional Strategies:

  • Lecture
  • Self-Directed Study
  • Skills Demonstration
  • Simulation
  • Online Activities

Methods of Evaluation:

  • Quizzes & Exams
  • Skills Demonstration
  • Learner-Centered Activities
  • Internship

Grading System:

Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of  Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.


Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail. 

No Refund Policy:

No refund for course, once the first class has been concluded. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If refund is issued, refunded amount will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.

**Outlines are subject to change, as courses and materials are updated.**